Shipping, Exchange & Return Policy
*
Information herein is not binding and is subject to change without notice.
PAYMENT
ON DELIVERY
This
is available for U.A.E deliveries only, all other delivery locations will
require payment in advance. Payment on delivery is only valid for items that are
available in stock and will not be valid on any special order items. To select
the payment on delivery option please select “Cash on Delivery” during the
checkout.
ORDER
CHANGE OR CANCELLATION
1. Cancellation requests may
be subject to cancellation fees.
2. Orders for customized
products are not cancellable.
3. MANFO will not hold
orders more than 15 days beyond the acknowledged ship/collection date.
ORDER
PRICES & PAYMENT TERMS
1. All prices are in AED
(United Arab Emirates Dirham). Prices and specifications subject to change
without notice. Payment in advance for all orders is required.
2. MANFO will NOT deal
or provide any services or products to any OFAC sanctions countries in
compliance with the law of UAE.
3. The United Arab Emirates
is your company’s country of domicile.
4. In case of any disputes
the law applicable would be based on the UAE Governing Law.
VAT
(VALUE ADDED TAX)
As
per new Government Law of The United Arab Emirates, Value Added Tax (VAT) is
payable at the rate of 5% as of 1st January 2018. From that date, VAT will
apply to the majority of transactions of goods and services supplied in the UAE
by any person/business required to be registered for VAT.
LEAD TIME & BACKORDER
Normally the orders can
be dispatched at the same day of order, except Friday or some official public
holiday period. While we make an effort to keep this information up to date on
the site, if this information is important to you, we would suggest
communicating with our team for further information and a more accurate lead
time for your specific order.
EXPORT ORDERS
Freight terms are
Ex-Works Dubai, U.A.E unless otherwise stated. Please contact us for shipping
details or to arrange a collection with your own freight forwarder. Please
provide details of your order. Payment in advance is required on all export
orders. Payment may be made via any of the PAYMENT OPTIONS listed above. All
prices are exclusive of any applicable local charges and taxes.
SHIPMENTS
MANFO will ship in
accordance with your instructions. When no shipping instructions are provided,
MANFO will ship via best means available. Shipping charges, including freight,
insurance fees, and forwarding costs, will be added to your invoice. Please
also see the EXPORT ORDERS section above for additional details.
DELIVERY
The courier delivery fee within UAE is based on the different locations.
·
EX-works collection form our showrooms is free of delivery fee.
·
UAE Orders delivery in Dubai, the courier fee is AED26.50; in Sharjah, the courier fee is AED31.50; other Emirates within UAE are AED42.00.
·
Export: Please see our EXPORT ORDERS
section above.
RETURN OF GOODS
Received orders may be requested to be returned to MANFO up to 7 days after receiving your order only in the case that the items are not as described. The customer must contact our customer service, via email dubai@manfo.ae or contact by phone call / WhatsApp our sales representatives.
Authorization must be obtained
from MANFO in writing BEFORE returning items for any reason. When requesting Return
Authorization, include the item name, order number and reason for return.
Products must be in original condition including the original packaging
materials. Kindly note that all unauthorized returns will be refused and no
claims for refund will be accepted. Return items must be shipped prepaid. Items
shipping fee collected are refused. The above clause is applicable to standard items
that we stock locally and does not cover any special orders, imports, or
customized products, all of which may be subject to a 30% restocking charge and
in some cases are non-refundable.
All the refunds of any
transaction’s amount against any purchase through this website would be
refunded to the original mode of payment.
FREIGHT DAMAGE
If a product is received in a damaged condition, unpacking should cease, and the customer should request immediate inspection from the carrier responsible for delivery. It is important to retain all packaging until inspection is complete. A copy of the carrier's written damage report is to be forwarded to MANFO.